Marketing

Brush Up on Your Video Call Etiquette

Brush Up on Your Video Call Etiquette

With coronavirus numbers climbing again to astronomical levels across the U.S., it’s time to brush up on video call etiquette.  As communications and marketing professionals we do everything we can to control our branding message.  Video call presence has become increasingly important as the front door to our business during the pandemic.

Video calls have helped us connect with family and friends while quarantining at home too. Air travel is down 88 percent this year so expect Zooming to be a part of this holiday season as we head into 2021.

There are a number of dos and don’ts that you can do before, during and after a video call.  None of these are difficult, but following these tips could zoom you to the head of the class.

If you have additional thoughts that work for you, reach out on social media to @BeeYoungComms. 

Prepare before the Call

  • Dress like you are going to be on TV — wear a solid bright color top or jacket and minimal jewelry.  A solid tie is a plus.
  • Make sure the internet is strong and secure.  Double check to ensure your wifi network is selected.
  • Log on early and check out the lighting — no windows behind you please!
  • When you log in, make sure it’s your name that will be seen when you are speaking (eg: @MichelleYoung and not @Spicy72GoGo)
  • Don’t use distracting backgrounds. Select a solid color wall with minimal objects.  Pro tip: make sure there isn’t something in the background you don’t want seen on the call.
  • Ensure the camera is at eye level — put books under the laptop if necessary.
  • Close all programs on your computer. This is not the time for embarrassing pop ups to appear.
  • Select a quiet room — put a DO NOT DISTURB sign on your door.
  • If you are using a wireless headset — make sure it’s connected each time.

During the Call

  • Look directly at the camera on your phone or computer — not at the screen or the person on the call.
  • If you plan to record the call, make sure you let others know.
  • Keep your mic on mute when you are not speaking. Unmute each time you begin to speak.
  • Allow those speaking to ask their question/make their point by giving it a beat or two before responding.  
  • Engage by nodding your head or smiling.
  • Watch your body language — don’t frown or shake your head in disapproval.
  • Use the chat feature for questions, comments and information others may need on the call.

When the Call is Over

  • Make sure you log off before you move onto other tasks.
  • Read over your notes from the call and follow up accordingly.

To learn more about what Bee Young Comms can do to help you or your team, contact us today.